> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gregapi.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support & tickets

Use the channels below to get help when you run into issues.

## Support channels

* **Console tickets**: log in to the console to submit tickets for account, billing, quota, permission, and other platform issues.
* **Contact support**: reach [Contact us](https://gregapi.com/) for human support and business inquiries.
* **Self-serve docs**: most configuration and billing questions can be located in these docs, e.g. [Authentication](/en/authentication), [Quota billing](/en/quota-billing), and [Billing reconciliation](/en/billing-reconciliation).

## What to include in a ticket

* **Request ID** (`X-Oneapi-Request-Id`): required for call-related issues, to locate the call record (see [Request ID](/en/request-id)).
* **Account & time**: the approximate time range and models involved.
* **Reproduction details**: request parameters (desensitized) and the full error response.

## Common self-checks

1. Auth failure → check the token type, validity, and permission scope.
2. Insufficient quota → check balance and subscription quota (see [Balance API](/en/balance-api)).
3. Amounts don't reconcile → reconcile per-entry differences against quota points (see [Billing reconciliation](/en/billing-reconciliation)).
4. Can't see a menu / feature → confirm your current role permissions, or contact your administrator (see [Console guide](/en/console)).

The more specific the issue and the more complete the attached information, the faster it can be resolved.


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