Support channels
- Console tickets: log in to the console to submit tickets for account, billing, quota, permission, and other platform issues.
- Contact support: reach Contact us for human support and business inquiries.
- Self-serve docs: most configuration and billing questions can be located in these docs, e.g. Authentication, Quota billing, and Billing reconciliation.
What to include in a ticket
- Request ID (
X-Oneapi-Request-Id): required for call-related issues, to locate the call record (see Request ID). - Account & time: the approximate time range and models involved.
- Reproduction details: request parameters (desensitized) and the full error response.
Common self-checks
- Auth failure → check the token type, validity, and permission scope.
- Insufficient quota → check balance and subscription quota (see Balance API).
- Amounts don’t reconcile → reconcile per-entry differences against quota points (see Billing reconciliation).
- Can’t see a menu / feature → confirm your current role permissions, or contact your administrator (see Console guide).